Our approach to governance, performance measurement and reporting

Prior to our merger in 2025, both Vodafone and Three operated established Sustainability and Social Impact Steering Committees. These have now been brought together into a single governance structure, comprising senior and executive leaders from across VodafoneThree, with regular oversight provided to our Executive Committee and Board.

We believe that reporting should go beyond simply documenting progress – it should help drive it. A well-structured report is a tool for accountability, helping to focus action on the most material challenges facing our business, our industry, and the communities we serve.

This is our first report as VodafoneThree, marking a new chapter following the combination of two organisations with strong, yet distinct, legacies. Looking ahead, we are committed to publishing this report annually, underpinned by a clear commitment to transparency and candour – sharing both where we are making progress, and where we are still evolving.

Over the past year, we have worked quickly to integrate our data, align methodologies, and establish a new baseline across the combined business. In doing so, we have maintained key existing commitments, including our net zero targets.

At the same time, we recognise that the scale and ambition of VodafoneThree – as the UK’s largest mobile network operator – requires a change in how we define and measure impact. Rather than defaulting to high-level targets, our focus is on building a robust approach to performance measurement that can have a meaningful impact.

Nevertheless, we are confident that our efforts are focused on the most material environmental and social issues for our business and the UK. We will publish a refreshed and comprehensive set of performance metrics by the end of 2026, as this strategy becomes more embedded.