Jon Shaw

Commercial Operations Director

Jon delivers best-in-class customer care and drives market leading efficiency in consumer sales operations for VodafoneThree. Jon joined Vodafone UK in 2014, serving as Commercial Operations Director for over two years. During this time, he has helped transform customer experience, delivered the company’s best-ever complaints performance, and secured its first-ever number one position in net promotor score (NPS). Jon has also held senior roles at Dixons Retail across operations retail and strategy.

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How we’re working to make VodafoneThree the #1 telco for customer experience

Jon Shaw, Commercial Operations Director at VodafoneThree, lifts the lid on some of the changes that will help the organisation support customer experience – no matter the situation.

Viewpoints7 August 2025Jon Shaw