Cookie policy
Our cookies policy
This section is about what cookies are, how we use them and how you can manage them.
What are cookies?
Cookies are small files that are stored on your device when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back.
If you want to know more about cookies, head to aboutcookies.org or allaboutcookies.org (please note: these links open a new window or browser tab).
How we use cookies
We use cookies to do a number of things. For example, remembering your preferences, recording what you've put in your shopping basket, or counting the number of people looking at a website. We also use them to keep track of what you've bought from us, what you've done on the site, and to make advertising more relevant to you.
Cookies have a unique alphanumeric identifier that sits on your browser. In many cases, we won't be able to link the information we collect by using a cookie back to you. They can, however, enable us to link that information back to you and your personal information, for instance, when you log in, or choose to register for a service, white paper or newsletter.
For example, we may use web analytics to determine which ISP your IP address uses for browsing which can then be used to personalise the communications you receive from us (if you are opted into receiving personalised communications). For further information on how we use your information please see our Privacy Policy
We have categorised our cookies into the following categories:
Strictly necessary - these are used to help make our website work efficiently.
Performance - these are used to analyse the way our website works and how we can improve it.
Functionality - these help to enhance your experience by doing things like remembering products you've added to your basket.
Targeting/advertising - these are used to share some information with third parties who we advertise with, so we know how you've reached our website and to be able to reconcile at an aggregate level with our affiliate partners. We can also use cookies to identify the parts of the website that you are interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can manage your cookies on our website. Tailoring of content means it includes information reflecting the interest you've shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.
Sometimes, other companies will add a cookie on our website to show you adverts and pages which may be of interest to you. Details on these, and how to opt out if you prefer, can be found in the 'Third-party cookies' section of this cookies policy.
In addition to the cookies we use on our websites, we also use cookies and similar technologies in some emails and push notifications we send to mobile devices from our apps. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.
We use a YouTube domain, youtube-nocookie.com, to embed certain videos on our website. This means that no cookies are deployed when loading a YouTube video from our website. However, when you play an embedded video, YouTube will place cookies that are required for the video to play.
We sometimes use persistent cookies as well as 'session-based' cookies. A 'persistent' cookie will remain for a period of time set for that cookie. A 'session-based' cookie is allocated only for the duration of your visit to our website and automatically expires when you close down your browser.
Cookies and you
To make a purchase online or sign up to services like My Vodafone or Vodafone Rewards on Pay as you go, you must have cookies enabled on your internet browser. Some of the more popular browsers are:
If you choose not to enable cookies, you'll still be able to browse our website, but it will restrict some of the functionality of our website and what you can do.
First-party cookies
First-party cookies originate from the same domain as the website you're currently visiting (in this case, vodafone.co.uk).
See our list of first-party cookies (shown later on in this cookies policy).
Third-party cookies
Third-party cookies originate from a domain that's different to the website being visited. For example, when you visit our website, we may link to another company's website - like our Facebook or Twitter account, or a video from our YouTube page. We don't control how they use their cookies, so we suggest you check their website to see how they're using them or block the cookies via our "cookie settings" button.
You can control cookies in your browser, to enable or disable them. If you wish to restrict or block the cookies which are set by any website - including a Vodafone website - you can do this through the web browser settings for each web browser you use, on each device you use to access the internet. You can opt-out of each cookie category except strictly necessary cookies.
Information on controlling and deleting cookies, including on a wide variety of browsers, is also available at allaboutcookies.org
Under the heading 'Cookies and you', we've also provided a few links for some of the more popular browsers - but check your particular browser and device for correct and up-to-date information.
Some services - My Vodafone, for example - may not function or may have more limited functionality if your web browser does not accept cookies. However, you can allow cookies from specific websites by making them 'trusted websites' in your web browser.
The Internet Advertising Bureau website - Your Online Choices - allows you to install opt-out cookies across different advertising networks.
If you do not wish to accept cookies from one of our emails, you can choose not to download any images or click on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on websites or in emails.
Sometimes, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). For more information, refer to your email browser or device instructions.
What it's called | What it's used for | Type |
|---|---|---|
JSESSIONID | If you click back on your browser, our system knows what page you were looking at before. | 1 |
PHPSESSID | Identifies and tracks your movement when you use our website. Can store information you’ve inputted – like keeping you logged in between pages. | 1 |
SameSite | Reduces the risk of cross-site request forgery attacks. | 1 |
JSESSIONID | Helps to load and support the function of Vodafone web chat.
| 1 |
LiSESSIONID
| Let’s you log in to our website. | 1 |
eupubconsent | Used by the IAB Europe Transparency and Consent Framework to store your consent to data collection. This cookie holds an encrypted consent string that vendors participating in the framework can read and use to understand your consent. | 1 |
TSxxxxxxxxxx
| Checks that the web browser you’re using is secure. This helps to keep our services secure. | 1 |
CookiesSupported | Used by iCasework (a piece of software that records and manages data) to check if cookies are supported or allowed in your browser. | 1 |
BIGipServer~couk~assets_live~couk_assets_live_https_pool
| Makes sure user requests are sent to the correct server by managing sessions on load balanced servers. | 1 |
AWSALB
| Used for load balancing on Amazon web servers. | 1 |
AMCV_BB2A12535131457C0A490D45%40AdobeOrg | Used by Adobe Marketing Cloud to provide the Visitor ID service. Uses JavaScript to store a unique visitor ID in an AMCV_###@AdobeOrg cookie on the domain of the website you’re visiting. | 1 |
at_check
| Used for A/B testing and for critical content changes, like displaying critical content change messages or urgently changing page content. | 1 |
ASP.NET_SessionId | If you want to browse our website privately, this cookie will keep your use of our website anonymous. | 1 |
csrftoken | This cookie is associated with the Django web development platform for Python. It helps protect our website against a software attack on our web forms. | 1 |
eShop-auth-prod1_id_token
| A token that’s used to approve calls to backend services. | 1 |
REFERER
| Supports Vodafone’s contact channels. It’s needed so that you can see our frequently asked questions and contact support using our TOBi chatbot. | 1 |
incap_ses_*
| These cookies help us with keeping our site secure and reliable. | 1 |
OptanonAlertBoxClosed
| Used by OneTrust Consent manager to tell if a cookie banner should be displayed. It’s based on if you’ve provided consent and when the consent was given. | 1 |
utag_main
| Used by the Tealium tag management system to apply scripts and pixels to our website. | 1 |
CONSENTMGR | Remembers your cookie consent preferences. | 1 |
token | An access token cookie that’s used for authentication. | 1 |
XSRF-TOKEN | Helps with site security by preventing cross-site request forgery attacks. | 1 |
OAM_REQ_0
| Enables single sign-on when you log in from a company network. It’s associated with Oracle Access Manager. | 1 |
_vapi | Confirms the use and delivery of different APIs. | 1 |
__adal
| Collects information about how you use our website. We only use the information to improve how our website works and to understand what interests you. | 2 |
aa_lastvisit
| We use Adobe’s analytics and on-site personalisation services to measure the use and performance of our website. This may include information like how you reached one of our web pages, your IP address, and how you interact with our content. | 2 |
aam_uuid | Adobe Audience Manager data management platform uses these cookies to assign a unique ID when you visit our website. | 2 |
ADRUM_xxxx | Tracks errors and provides us with insight to improve your experience of our website. | 2 |
smapi_install_id
| Cookie set by the SMAPI web performance monitoring tool.
| 2 |
lo-visits
| Analyses visitor behaviour to help us make improvements to our website.
| 2 |
_ga
| Identifies unique users by assigning a randomly generated number as a client identifier. Associated with Google Universal Analytics – a significant update to Google's more commonly used analytics service. | 2 |
recentlyViewedPosts
| References the most recently viewed post on Vodafone Forum.
| 2 |
___utmvxxxxxxxxxxxxxx
| Let’s us track your behaviour on our website and measure site performance. Allows us to customise what can be measured by creating custom visitor-level variables. | 3 |
_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx | Measures your use of our website. | 3 |
_gat_UA-XXXXXX-X
| Used to throttle the request rate - limiting the collection of data on high traffic sites. | 3 |
da_intState
| Helps us understand how you use our website. This insight helps us improve our site. | 3 |
VF_REQ_URI | If you log in, this cookie will redirect you to the page you were on before. It does this by storing the value of the last uniform resource identifier, like a webpage. | 3 |
sc.ASP.NET_SESSIONID
| Used by Session Cam to record how you use our website. This helps us understand how you use our webpages.
| 3 |
kampyle_userid
| Medallia customer survey tool. Learn about Medallia’s privacy policy on the Medallia website | 3 |
ValueSurveyVisitorCount
| Stores how many times you’ve visited one of our surveys. This data is then used to decide when a survey should be shown on our website.
| 3 |
LithiumUserInfo
| Stops you from viewing secure pages and redirects to the login page.
| 3 |
ELOQUA
| Collects contact information from our web forms and transfers to Vodafone’s internal databases.
| 3 |
vf_returning_visitor | Identifies if you're a consumer, business, corporate or public sector customer by logging how many times you've clicked on each section of our website.
| 3 |
_schn
| Cookie associated with Snapchat. It tracks your sessions on our website, allowing us to collect data from multiple visits. This data can be used to create leads for marketing purposes.
| 4 |
_scid
| Cookie associated with Snapchat. Sets a unique ID for your visit, that allows third-party advertisers to target you with relevant adverts. This service is provided by third-party advert hubs, which allow real-time bidding for advertisers.
| 4 |
smc_spv
| Tracks user behaviour and presents targeted adverts.
| 4 |
_cs_nnnnnnnnnnnnn
| This is a ContentSquare cookie. Creates a session id when you visit our website.
| 4 |
lo-uid
| An advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real-time bidding.
| 4 |
_uetsid
| Used by Bing to decide which adverts are relevant and should be shown when you’re browsing our website.
| 4 |
__atuvc
| Let’s you create and share links to content across social networks. May also use the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising. | 4 |
isBusinessMktg
| Identifies if you’ve been targeted with specific marketing campaigns.
| 4 |
ELQSTATUS | Recognises and tracks your visits to our webpages. | 4 |
_fbp | Used by Facebook to deliver advertising products, like real-time bidding from third-party advertisers. | 4 |
Company | What it's called | More Information | Type |
|---|---|---|---|
Amazon Web Service | AWSELB
| Used for load balancing on Amazon web servers. | 1 |
ASP.NET | ASP.NET_SessionId | If you want to browse our website privately, this cookie will keep your use of our website anonymous. | 1 |
General Platform | JSESSIONID
| If you click back on your browser, our system knows what page you were looking at before. | 1 |
_GRECAPTCHA | This cookie is set by Google reCAPTCHA to protect the site from spam and abuse on contact forms. By identifying and blocking malicious activities, it ensures the security of user data and enhances the overall user experience. | 1 | |
_Secure-1PAPISID | A set of cookies used by Google for security, personalization, and advertising. These help deliver targeted ads, secure user sessions, and store user preferences across Google services. Duration: up to 2 years. | 1 | |
SID | Authentication and security cookies used by Google to verify user identity, protect against fraudulent logins, and secure interactions with embedded services like YouTube. Duration: up to 2 years. | 1 | |
APISID | Cookies that store user preferences (e.g., playback settings, language), and collect data for personalization of content and ads in Google services. Duration: up to 2 years. | 1 | |
accdn.lpsnmedia.net | SameSite | Reduces the risk of cross-site request forgery attacks. | 1 |
Adobe Visitor API | demdex
| Part of the Adobe Visitor API Service. This cookie completes tasks like visitor identification, ID synchronisation, segmentation, modelling and reporting. | 1 |
CloudFoundry | __cf_bm | Supports Cloudflare Bot Management. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. | 1 |
Microsoft Azure | ApplicationGatewayAffinityCORS
| Identifies when a request has come from a specific client, and then directs to a specific server. This means you’re directed to the right information when you use our website. | 1 |
PayPal | ts
| If you use PayPal on our website, these cookies are needed to make the transaction safe. | 1 |
NanoRep | REFERER
| Supports Vodafone’s contact channels. It’s needed so that you can see our frequently asked questions and contact support using our TOBi chatbot. | 1 |
Nuance | SERVERID
| Used to load and support the function of Vodafone web chat. | 1 |
OneTrust | OptanonAlertBoxClosed | Used by OneTrust Consent manager to tell if a cookie banner should be displayed. It's based on if you've provided consent and when the consent was given. | 1 |
vodafone.co.uk | s_ecid | Used by Adobe Marketing Cloud to provide the Visitor ID service. Uses JavaScript to store a unique visitor ID in an AMCV_###@AdobeOrg cookie on the domain of the website you’re visiting.
| 1 |
Datadog | _dd_s | Cookie used to group all events generated from a unique user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling, and the expiration date of the session. The cookie is extended for an extra 15 minutes every time the user interacts with the website, up to the maximum user session duration (4 hours). | 2 |
Lolagrove | new_design | Identifies versions of our Pay as you go SIM page. | 2 |
SessionCam | sc.ASP.NET_SESSIONID
| Helps us understand how you use our webpages. | 2 |
Genesys | genesysJsCanary | Functional Cookie - Contains a placeholder string value that has no meaning. This cookie is created for determining the top-level domain name for cross-subdomain storage feature during genesys.js script initialisation and removed immediately in a few seconds. It is a temporary session cookie and does not persist like a normal cookie. | 3 |
Nanorep | U | Used by our internal analytics tools, and to track engagement in Bold360 AI's reporting system. Learn about Bold360 AI on the Genesys website | 3 |
Nanorep | 530F4410 | Stores visits, last activity timestamp and engagement flags. If turned off, Bold360Ai's reporting doesn’t collect data. | 3 |
RoEye Lantern | vodafone_lantern
| Helps us understand how you use our website. | 3 |
Medallia | kampyle_userid
| A customer survey tool. Learn about Medallia’s privacy policy on the Medallia website | 3 |
AddThis | __atuvc
| Let’s you create and share links to content across social networks. AddThis also uses the data collected to share profile information with advertisers and marketers for targeted, behavioural advertising. | 4 |
AddThis | uvc | Used to check how often you use the AddThis tool. | 4 |
AddThis | loc | If you share a link using the AddThis tool, this cookie will store where you were located when you shared the link. | 4 |
Adform | C | Used to target you with adverts, checks how well the adverts work, and views your opt-out choices. Also checks if your browser accepts cookies. | 4 |
Amazon | ad-id
| Used by the Amazon Ad system to track your actions on different websites. This information is then used to target you with adverts. Learn about Amazon’s privacy and cookie policies on the Amazon website | 4 |
AppNexus | uuid2 | Used for online advertising and services. Learn about the AppNexus cookie policy on the Microsoft website | 4 |
Bing | MUID | Used by Microsoft to measure clicks. | 4 |
Content Square | _cs_nnnnnnnnnnnnn | Used by Contentsquare to store your technical data. | 4 |
Doubleclick | IDE
| Builds a profile of your interests, which is used to show you relevant adverts on other sites. Change your personalised ad settings on the Google website Manage and opt-out of Google DoubleClick and other third-party cookies | 4 |
AnalyticsSyncHistory
| Identifies LinkedIn members through LinkedIn adverts. Learn about LinkedIn’s cookie policy on the LinkedIn website | 4 | |
Reddit, Inc | rdt_uuid | Enabling advertisers to measure conversions and optimize Ad performance. | 4 |
Snapchat | sc_at | Used to deliver adverts, provide you with relevant content, and track advertising campaigns. | 4 |
Snapchat | X-AB | Used to embed content from Snapchat. | 4 |
X (formerly Twitter) | guest_id
| Used by X (formerly Twitter) to create targeted advertising. Learn how X (formerly Twitter) uses cookies on the X website | 4 |
Videology (Tidal TV) | sync-his
| Records if you’ve seen or clicked on adverts provided by Videology. | 4 |
YouTube | YSC
| Tracks views of YouTube videos on our website. Measures your bandwidth to decide which YouTube interface to show you. Learn how Google Analytics uses your data To stop your data being used by Google Analytics, use the Google opt-out tool | 4 |
ELOQUA | ELOQUA | Used to deliver online marketing services. | 4 |
_fbp | Used by Facebook to deliver advertising products, like real-time bidding from third-party advertisers. Learn about Facebook’s cookie policy on the Facebook website | 4 | |
online-metrix.net | thx_guid | This cookie can tell what kind of device you used to make an order on our website. | 4 |
Spotify | DOAC Pixel | The pixel collects cookie and click data from users who interact with a Diary of a CEO ad and click through to the V-Hub Digital SOS URL. This data helps segment users by their visited pages and create lookalike audiences for similar campaigns or retarget them with future ads. It also tracks ad clicks to the web traffic for this page. | 4 |